1. How do you protect my security?
For the security of your personal information, please read carefully of our Privacy Policy. As of payment safeguard, our system integrates with the famous platforms, Google Chekcout, PayPal, Money bookers, Western Union, who provide the safest protection in the world.
2. Which servers are you on?
We support all servers. You can see the details of the servers and the price of credits on each game page.
3. Why do you sometimes need to call me when I've placed an order?
1. There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
2. For larger orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
3. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
4. Why does your price change so frequently?
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why POTBS Gold prices may vary from server to server on one game.
5. Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
6. How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
7. How long does delivery take?
If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
